After three failed authentication attempts a user will be locked out of their account for 15 minutes. The user can either wait the 15 minutes for the account to be automatically unlocked or ask the administrator (i.e. a user with admin or admin with billing access) to unlock the account.
- Open the menu on the left.
- Click Manage fleet.
- Click Users.
- Click the Locked out status icon under the Status column.
- Click OK to unlock the user account and change the status to active.
Permissions: You need to be an admin user or admin with billing user to perform this action.
Users that cannot remember their passwords, will have to make use of the forgot password process to retrieve the password after an account has been unlocked.