If you suspect that your vehicle is not reporting trips correctly or is not sending the latest positions of your vehicle, check that your device is property inserted into the diagnostics port in your vehicle.
Read more on where to find the OBD-II port, here.
If you want to know more about the installation process of your device, read here.
If you have confirmed that the device is connected securely and you are still not receiving trips, please contact our customer care department by leaving us a message below.
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